At our clinic, we are committed to supporting your health goals in a way that is structured, flexible, and ethical. Prepaid packages and memberships are designed to honour your commitment to care while offering a modest discount for those undertaking regular treatment.
General Guidelines
- All packages and prepaid bundles require an initial consultation to determine your clinical needs and suitability for a structured course of care.
- Packages cannot be purchased before your initial consultation. New clients must book a 90-minute Initial Consult at the standard rate before accessing any treatment packages.
- Treatment plans are individually tailored following your first consultation, at which point a package may be recommended based on your condition and goals.
- If a treatment package is deemed appropriate, your initial consultation may be retrospectively included as the first session within the package, and pricing will be adjusted accordingly.
- Please note: not all conditions require multiple treatments. The frequency and duration of care will be based on your individual presentation and your goals, in line with best practice and ethical standards
Package Details & Conditions
- Payment: All packages must be paid in full at the time of purchase. Payment plans are not available at this time.
- Expiry: Packages and prepaid bundles expire 6 months from the purchase date. Sessions not used within this period will lapse.
- Booking: Appointments are scheduled on a ‘first come, first served’ basis. Every effort will be made to accommodate your needs.
- Non-transferable: Packages are not transferable between patients.
Refunds & Changes
- Refunds: If you experience significant personal hardship or exceptional circumstances, unused sessions may be refunded on a pro-rata basis.
- The refund will be calculated by charging full standard rates for completed sessions and returning the unused balance.
- For example: A 5-treatment package priced at $625 (with standard value of $650) — if you use 2 sessions, the remaining refund would be based on subtracting 2 x $125 = $250 from the package total. The refund would be $375.
- Policy change notice: We reserve the right to change or end any promotional pricing or package offering at any time without prior notice. This does not affect existing prepaid packages already purchased.
Cancellations & No-Shows
- The clinic’s standard 24-hour cancellation policy applies to all package and membership bookings.
- Missed appointments or late cancellations may incur a cancellation fee which is payable separately and not deducted from your prepaid package.
Health Fund Claims
- Private health fund claims for treatments under a prepaid package must be made directly with your health fund.
- HICAPS claiming is not available for prepaid packages or memberships.
- You will receive receipts after each appointment to support your private health fund claims.
- Health funds will only rebate after a treatment has been provided — you cannot claim in advance for prepaid sessions.
Exclusions
- Packages do not include herbal medicine prescriptions, which may be discussed as part of your treatment plan and charged separately on the day.
- Once your prepaid package is complete or expired, standard rates apply for any future treatments, unless a new package or membership is purchased.
If you have any questions about these terms, or need help selecting the package most suitable for your current health focus, please don’t hesitate to ask.
