Dantian Health is committed to providing quality healthcare services. An essential part of this commitment is our respect for our patients’ right to privacy. This policy outlines how we manage the personal and health information we hold. It is in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Information
We collect information that is necessary and relevant to provide you with medical care and treatment. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details, and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.
Use and Disclosure of Information
Personal information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or for the practice for business purposes, such as accreditation or for the provision of information technology. We will inform you where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification).
We may disclose your health information to your health fund if requested, in accordance with the agreements you sign with your health fund for cover. We will not disclose your personal information to overseas recipients unless you consent to this disclosure or it is required by Australian law.
Access and Correction of Personal Information
We take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed, and at other times as necessary. Individuals have the right to access or correct their personal information, subject to certain exceptions allowed by law.
Data Breach Response
In the event of a data breach, we have a response plan in place to promptly address the situation and mitigate potential harm. This includes identifying and securing the breach, assessing the associated risks, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) if necessary, and reviewing our policies to prevent future breaches.
Privacy and Complaints
If you have a complaint about the privacy of your personal information, we request that you contact us in writing. Upon receipt of a complaint, we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Changes to our Privacy Policy
We regularly review our Privacy Policy and updates will be made on our website as needed.
This Privacy Policy was last updated:
